Terms & Conditions
The Space Affair
Website: www.thespaceaffair.co.uk
Last updated: 26 May 2026
1. About Us
These Terms and Conditions ("Terms") govern your use of the website www.thespaceaffair.co.uk ("Website") and any services provided by The Space Affair ("we", "us", "our"), a specialist architectural interior finishes studio based in London, United Kingdom.
Contact details:
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.
2. Definitions
- "Client" means any individual, company, or organisation engaging our services.
- "Services" means the architectural surface finishing services we provide, including but not limited to microcement application, clay plaster, clay paint, tadelakt, limewash, polished plaster, and bespoke surface scopes for residential and commercial projects.
- "Project" means the specific scope of work agreed between the Client and The Space Affair.
- "Quotation" means a written estimate of costs provided by us for a Project.
3. Services
3.1. We specialise in handcrafted architectural surface finishes for residential and commercial projects across London and surrounding areas.
3.2. Our Services include but are not limited to: bathroom surface finishes, flooring solutions, wall and surface system coordination, and bespoke surface scopes.
3.3. All Services are subject to a separate written agreement, quotation, or proposal specific to each Project.
3.4. We reserve the right to decline any Project at our discretion.
4. Quotations and Pricing
4.1. All quotations are provided in writing and remain valid for 30 days from the date of issue unless otherwise stated.
4.2. Quotations are based on the information provided by the Client and a site assessment where applicable. Should site conditions differ materially from what was communicated or assessed, we reserve the right to adjust the quotation accordingly.
4.3. All prices are quoted exclusive of VAT unless expressly stated otherwise.
4.4. Additional works not included in the original quotation will be charged separately and agreed in writing before commencement.
5. Payment Terms
5.1. Payment terms will be specified in the quotation or project agreement. Unless otherwise agreed, our standard terms are as follows:
- A deposit of 40% of the total project value is due upon acceptance of the quotation.
- A further 40% is due at an agreed mid-project milestone.
- The remaining 20% is due upon completion and handover.
5.2. All invoices are payable within 14 days of the invoice date.
5.3. We reserve the right to charge interest on overdue payments at a rate of 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5.4. We reserve the right to suspend or terminate work on a Project if payment is not received in accordance with the agreed terms.
6. Project Execution
6.1. We will carry out all work with reasonable care and skill, in accordance with good industry practice.
6.2. We will endeavour to complete Projects within the timeframes agreed in writing, however completion dates are estimates and not guaranteed. Delays may occur due to factors beyond our control, including but not limited to: site readiness, substrate condition, works by other trades, material lead times, and environmental conditions.
6.3. The Client is responsible for ensuring that the site is accessible, safe, and ready for our works to commence as agreed. This includes completion of all prerequisite works by other trades.
6.4. Surface finishes are handcrafted and may exhibit natural variation in texture, tone, and appearance. Such variation is inherent to the materials and application process and does not constitute a defect.
7. Client Obligations
7.1. The Client shall provide accurate and complete information regarding the Project scope, site conditions, and any relevant specifications.
7.2. The Client shall ensure timely access to the site and cooperate with our team throughout the Project.
7.3. The Client shall obtain any necessary planning permissions, building regulations approvals, or other consents required for the works.
7.4. The Client is responsible for protecting completed surface finishes from damage by subsequent trades. We accept no liability for damage caused by others after handover.
8. Sample Boxes and Material Samples
8.1. We offer sample boxes upon request to help Clients select materials and finishes.
8.2. Samples are indicative of the material and finish only. Variations between samples and the final applied surface are natural and expected due to differences in substrate, lighting, application area, and environmental conditions.
8.3. Samples remain the property of The Space Affair unless otherwise agreed.
9. Warranties and Aftercare
9.1. We warrant that our Services will be carried out with reasonable care and skill.
9.2. Specific material warranties may apply and will be communicated on a per-project basis, subject to the Client following our aftercare guidance.
9.3. Our warranty does not cover damage arising from misuse, neglect, impact, exposure to unsuitable chemicals, failure to follow aftercare instructions, or work carried out by third parties after handover.
10. Limitation of Liability
10.1. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by English law.
10.2. Subject to clause 10.1, our total liability arising out of or in connection with any Project shall not exceed the total fees paid or payable by the Client for that Project.
10.3. We shall not be liable for any indirect, consequential, or incidental loss, including but not limited to loss of profit, loss of revenue, loss of anticipated savings, or loss of business opportunity.
11. Cancellation and Termination
11.1. Either party may terminate a Project agreement by giving written notice to the other party.
11.2. If the Client cancels a Project after acceptance of the quotation:
- If cancellation occurs before materials are ordered: the deposit is non-refundable.
- If cancellation occurs after materials have been ordered: the Client shall be liable for the cost of materials already purchased in addition to the deposit.
- If cancellation occurs after work has commenced: the Client shall pay for all work completed to date and materials used or ordered.
11.3. We may terminate a Project immediately if:
- Payment is not received in accordance with agreed terms.
- The Client is in material breach of these Terms.
- Continuation of the Project is not feasible due to site conditions or safety concerns.
12. Force Majeure
12.1. We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, fire, flood, epidemic or pandemic, strikes, supply chain disruptions, government restrictions, or severe weather conditions.
13. Intellectual Property
13.1. All content on this Website, including text, images, photography, graphics, logos, and design, is the property of The Space Affair or its licensors and is protected by copyright and other intellectual property laws.
13.2. You may not reproduce, distribute, modify, or use any content from this Website without our prior written consent.
13.3. Project photographs may be used by The Space Affair for marketing and portfolio purposes unless the Client objects in writing prior to commencement of the Project.
14. Privacy and Data Protection
14.1. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
14.2. Personal data collected through this Website or in connection with our Services (including names, contact details, project addresses, and correspondence) will be used solely for the purposes of providing our Services, responding to enquiries, and improving our Website.
14.3. We do not sell or share your personal data with third parties for marketing purposes.
14.4. You have the right to access, rectify, or request deletion of your personal data by contacting us at sales@thespaceaffair.co.uk.
14.5. For full details, please refer to our Privacy Policy [link to be inserted].
15. Cookie Policy
15.1. This Website uses cookies — small text files stored on your device when you visit our Website.
15.2. We use the following types of cookies:
Essential Cookies These are necessary for the Website to function properly. They enable core features such as page navigation and access to secure areas. These cookies are always active and do not require your consent.
Analytics Cookies These help us understand how visitors interact with our Website by collecting and reporting information anonymously. Analytics cookies are only placed with your consent. We use this data to improve our Website's performance and user experience.
15.3. When you first visit our Website, you will be presented with a cookie banner allowing you to accept or reject analytics cookies. You may change your cookie preferences at any time through your browser settings.
15.4. You can delete cookies already stored on your device through your browser settings. Please note that disabling cookies may affect the functionality of some parts of this Website.
15.5. For more information about cookies and how to manage them, visit www.allaboutcookies.org.
16. Third-Party Links
16.1. This Website may contain links to third-party websites, including social media platforms (e.g. Instagram, WhatsApp). We are not responsible for the content or privacy practices of those websites.
17. Website Use
17.1. This Website is provided on an "as is" basis. While we make reasonable efforts to keep the content accurate and up to date, we do not guarantee that the Website will be available at all times or that the information is complete or error-free.
17.2. You must not use this Website for any unlawful purpose or in any way that could damage, disable, or impair the Website.
18. Governing Law and Jurisdiction
18.1. These Terms are governed by and construed in accordance with the laws of England and Wales.
18.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Complaints
19.1. If you are dissatisfied with any aspect of our Services, please contact us at sales@thespaceaffair.co.uk or by telephone at 020 8685 0233. We will endeavour to resolve any complaint promptly and fairly.
20. Changes to These Terms
20.1. We reserve the right to update these Terms at any time. Changes will be effective immediately upon publication on this Website. It is your responsibility to review these Terms periodically.
21. Contact
For any questions regarding these Terms, please contact:
The Space Affair
Telephone: 020 8685 0233
Mobile: 077 6608 1845
Email: sales@thespaceaffair.co.uk
Website: www.thespaceaffair.co.uk
.jpg)
